Refund Policy

1. Refund requests must be made within 14 days of delivery date. After 14 days from delivery date you must contact XKLUSIVELYELITE LTD Customer Service to determine the best course of action. XKLUSIVELYELITE LTD will not issue refunds for products purchased through other entities, such as distributors or retail partners. Defective units are covered under XKLUSIVELYELITE LTD’s one year limited warranty policy will be replaced at XKLUSIVELYELITE LTD’s cost.

2. A copy of the XKLUSIVELYELITE LTD credit card purchase receipt, and a copy of the original XKLUSIVELYELITE LTD invoice may be requested prior to XKLUSIVELYELITE LTD Customer Service issuing a Return Authorization.

3. Unit must be in like-new condition and returned in original packaging with all original accessories, literature and other components. XKLUSIVELYELITE LTD reserves the right to reject any refund request if the product is received damaged or if any accessories, literature or other original components are missing.

4. A Return Authorization (RA) number or SKU number must be obtained prior to returning the product; to request an RA number, please email, and provide the following information: Name Address Phone Reason for Refund Date of Purchase Unit Serial/SKU Number

5. Upon written receipt of the RA number, send product to: XKLUSIVELYELITE LTD (Delivery Address on RA Number Document)

6. Please mark with the RA number on the outside of the package.

7. A copy of the XKLUSIVELYELITE LTD credit card purchase receipt, and a copy of the original XKLUSIVELYELITE LTD invoice, should be placed inside the return package so that it is easily visible.

8. Products received without an RA number and the required documentation as specified above may not be accepted or processed for return.

9. Products received that do not meet the above return criteria may be returned to the customer via ground shipment.

10. You may be responsible for shipping costs for returning the product to XKLUSIVELYELITE LTD’s warehouse. Product should be shipped so that it can be tracked and/or insured; XKLUSIVELYELITE LTD is not responsible for products lost or damaged during return shipment.

11. Returns may be subjected to a 10% restocking fee. Shipping charges may be nonrefundable.

12. Funds will be credited within 5 days of receipt of returned product pending qualification and subject to above criteria.

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Shipping / Delivery Policy for eCommerce

Last updated: 23 Mar, 2026

1. General Information

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.

2. Delivery Location

Items offered on our website are only available for delivery to addresses in [•]. We also accept orders from international customers who are shipping to addresses in [•] only. Any shipments outside of [•] are not available at this time.

3. Delivery Time

An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

Unless there are exceptional circumstances, we make every effort to fulfill your order within [15] business days of the date of your order. Business day mean Monday to Friday, except holidays.

Please note we do not ship on [Sundays].

Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

4. Delivery Instructions

[You can provide special delivery instructions at the check-out page of our website.]

5. Shipping Costs

Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.

Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.

Sales tax is charged according to the province or territory to which the item is shipped.

6. Damaged Items in Transport

If there is any damage to the packaging on delivery, contact us immediately.

7. Questions

If you have any questions about the delivery and shipment or your order, please contact us.